Google operates a Chromebook support page with useful tips regarding hardware and software, wireless connectivity, printing, and more. Because your child is using a district-managed device, some of the tips may not apply. Use the tips in this tab to troubleshoot common issues, and contact if you need any additional assistance.

Tip No. 1: How to restart your machine
When in doubt, restart your machine. This will often clear minor glitches or software issues. Use the Refresh key — a bent arrow on the top row of keys — and the power button to restart your device. Closing the lid and reopening it or just holding the power button does not refresh the device.

Tip No. 2: How to change the language
Did your student inadvertently (or intentionally) change the language and now can’t switch back to English or their home language? We’ve got a quick and easy fix! Click the clock icon area. Go to the keyboard button and click the drop-down arrow, which will reveal a set of keyboard options. Select the keyboard you need.

Tip No. 3: How to check for Chrome OS updates
Visit Google’s Update your Chromebook’s operating system webpage for step-by-step instructions.

Tip No. 4: How to change your password
Reach out to our Help Desk and email your student’s teacher.

Tip No. 5: How to connect to the internet
Visit Google’s Connect your Chromebook webpage for step-by-step instructions.

Tip No. 6: How to turn on the screen reader
Chromebooks have a built-in screen reader. These tools are designed for people who are blind or have limited or low vision, but they can help everyone navigate a computer more easily. If you’d like to activate Chromevox, press  Ctrl + Alt + z . Use the same sequence of keys to shut it off.

Tip No. 7: How to restart an application
Every once in a while, an application on your student’s machine might stop responding and need a special set of steps to close out and restart. When this happens, use the shortcut Search — the little magnifying glass — + Esc to open the task manager. Once there, select the app that has stopped responding and end the process through the task manager.

Tip No. 8: How to access split-screen mode and reset screen orientation 
Chrome OS has an option to access the split-screen mode with a simple shortcut. Use Alt + [ on any app to make the app align to the left side of the screen. Use Alt + ] to align another app to the right side. Toggle between them seamlessly with the Alt + Tab shortcut.

Press Ctrl + Shift + 0 to reset the screen orientation.

Tip No. 9: How to take a screenshot
Take a screenshot by pressing Ctrl + Overview. The Overview key is on the top row of keys on your student’s keyboard and looks like a rectangle followed by two vertical lines. Take a partial screenshot with Ctrl + Shift + Overview. The screen will darken, and you’ll be able to select the portion of the screen you’d like to capture.

Tip No. 10: How to clear browsing data  
Our computers and browsers store certain data to help make the internet easier to navigate. By storing log data and cookies, websites and our browsers can remember passwords, contents of an online shopping cart, and more. Occasionally, though, this stored data can become corrupted or interfere with reopening a site or program properly.

Student history data is saved by the school district and cannot be cleared by students or parents. Site cookies and other site data, as well as cached images, can be cleared through this process. Follow these steps to clear browsing data:

Open the Chrome browser.
Click the 3 dots next to your profile picture.
Click Settings.
Scroll down to Privacy and Security.
Click Clear Browsing Data. Make sure All Time is selected in the menu.
If this doesn’t do the trick, use the Advanced tab and clear Site Settings in addition to the default boxes checked. Do not clear passwords and other sign-in data unless they pertain directly to the issue you’re facing.